Common questions about your account rights and data
When you close your account, we process any pending payouts to your registered payment method—DANA, OVO, GoPay, QRIS or bank transfer—verify your withdrawal, then mark your account as closed. Your transaction history remains in our records for the duration required by local law.
We retain your full transaction history—every DANA, OVO, GoPay and QRIS deposit plus each withdrawal—for as long as your account is active, plus any additional storage period required for dispute or audit purposes in your region.
Open your account settings in the lobby and navigate to the Legal or Privacy section. You can also contact support via chat or email to request a full copy of your stored data, including your name, contact details and payment history.
If you disagree with a charge, withdrawal decision or account action, email our support team with your account username, the date and amount in question, and a description of the issue. We investigate and respond within the timeframe your local law requires.
Cookies store your login session, game preferences and language choice so you do not have to re-enter them every visit. You can disable cookies in your browser settings; doing so may slow down your account access.
Our terms apply equally to all payment methods we accept—DANA, OVO, GoPay, QRIS and bank transfers. Each method follows the same verification, recording and dispute procedures documented in your account agreement.
Log into your account and visit the Legal or Terms page in the menu. You can also request a copy via support chat. Terms are updated periodically; we notify you of changes before they take effect.
