Frequently Asked Questions About Our Terms
Contact our Support team with your transaction ID and the date in question. We investigate within 48 hours and explain the outcome. If you believe it's an error, we escalate it to our disputes team. For payment issues, we may involve your bank or payment provider (DANA, OVO, GoPay, QRIS) if the hold is on their end.
No—one person, one account. If we detect duplicate accounts, we may suspend both and forfeit any balance. If you've accidentally created two, contact Support with your ID numbers and we'll help you merge or close the extra account without penalty.
Once you share your login or allow another person access, any activity under your username is your responsibility. Keep your password private and enable two-factor authentication in your security settings. If you suspect unauthorised access, change your password immediately and notify Support.
We retain your account history, transaction records and verification documents for the period required by local regulation and our licensing framework. You can request deletion of personal data where local law permits—this may not include transactional records needed for regulatory compliance. Email Support to start a data-deletion request.
Withdrawal eligibility depends on your account status and any running promotions. Check your Account > Wallet section to see your current balance, playthrough progress and withdrawal readiness. If a promo applies, it will show the remaining wager before you can cash out. Contact Support if the status is unclear.
You can pause your account (block login for a set period) or close it permanently from Account > Preferences. Paused accounts can be reactivated within the timeframe you choose. Closed accounts are final—we'll pay out your remaining balance to your verified payment method within 5–7 working days, depending on DANA, OVO, GoPay or QRIS processing times.
Yes, we update them when local law changes or we improve our services. We email you 7 days before any update takes effect. You'll also see a notification banner in your lobby. Review the updated Terms in Account > Legal and contact Support if you have concerns before the change goes live.
